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Fast Track Help Desk FEATURES Home Page Request Further Information
 
Asset Job History Pop-Up
BENEFIT: Saves time and money by making operators aware of poorly performing assets.
 
This mechanism allows informed users to make decisions regarding asset calls WHILE the calls are being made. A historical pattern of calls for an asset may tell an operator a critical piece of information which can save time and therefore cost. An easily available asset history may also allow an operator to ask more informed questions of the caller, once again contributing to saved time. The mechanism seeks to inform the user, but leave the choice of action up to him or her.

When managing Facilities Assets, especially in a situation where both reactive and planned maintenance calls are being managed, the history of an asset may decide the outcome of a job. At any time during the call process, an Asset Job History can be popped up, giving the operator invaluable information.