iiS FM Solutions - Help Desk, PPM and Room Booking

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Client testimonials
Testimonials - what do iiS clients say?
"We needed an FM software solution which would grow and adapt alongside Anabas, while ensuring we consistently provide service excellence for our clients. With the help of FMDirect, we have fine-tuned Fast Track Help Desk to give automation to a range of system processes, including financial aspects, saving our Helpdesk Advisors time, enabling them to respond to client needs efficiently and effectively."
Simon Walker, ANABAS (UK2) Ltd.
"iiS and Fast Track Room Booking have played a major role in the Bank of Scotland (Ireland) Retail Programmes success. Fast Track Room Booking is undoubtedly one of, if not the best, off-the-shelf electronic booking systems around."
Paul Morriss Consultant, Bank of Scotland (Ireland) Ltd .
"The maintenance software from iiS has helped me to reach my aim of increasing the performance of the Capio estate; Capio has now become Ramsay Health Care UK.""
Marcus Hanley, Facilities Manager, Ramsay Health Care UK (formerly Capio Hospitals)
"With substantial improvements in response time achieved coupled with Contractor on-line access, the Help Desk has extended into an even greater team, handling over 500 calls a day. Providing secure access to both Client and Contractor has allowed transparency, self-serve reporting and created an environment of success which has, to the delight of our Client, benefited all, including iiS."
Helpdesk Coordinator
, Mapeley
"Facilities Net provides an excellent fit to the requirements of our intranet room booking community. iiS have responded well to our requests to tailor the system, and my team is able to rely on iiS support as part of a quality solution."
Stephen Higton, Novartis Pharmaceuticals UK Ltd.
"Facilities Net has much improved the transparency of internal work order requests and virtually eliminated paper flow from that part of the procedure. The project has been deemed a complete success."
Bob Mac Cormick Chief of Operational Services,
Institute of Cancer Research
"At Last a Help Desk that works.
I had spent hours scanning the internet for a software package, that will run a facilities and PPM Help Desk for multiple clients and multiple sites, of which most sites are multi-tenanted. I then came across iiS Fast Track PPM.
No pressure sales or constant calling, but an easily downloadable trial database. After trying this I decided this was the software for us. The software was ordered and delivered within 48 hours.
I purchased iiS Fast Track PPM for Regent Group Holdings from FM Direct, because after seeing the software work, I believed it would help us reach our automation goals for both our clients and ourselves.
The remote installation went well, and it was straightforward to implement our asset and task data. On our go-live day, we seemed to not have some necessary data on the Call Logging form, but this was quickly sorted out by an iiS and FM Direct technician, over the phone in less then 1 hour.
Perhaps I'll have a further update after using the software for a few months."
Dave Mooney, Regent Group Holdings Ltd.
Canary Wharf Management Limited (CWML), one of the UK's largest providers of tenanted space, has implemented a maintenance management system based on Help Desk & More (HD&M) from iiS Ltd. to cover its extensive property portfolio in Canary Wharf. The solution was implemented by CAFM experts Excitech Computers Ltd.
The solution covers unscheduled (help desk) and scheduled (PPM) maintenance plans and includes a performance reporting mechanism that is geared to CWML's implementation of BS EN ISO 9001:2000. The implementation also includes a Risk Assessment extension that will assist CWML in its compliance with OHSAS 18001.
Mike Stone, Associate Director - Building Management says: "The reporting system in HD&M is an integral element of our operation. It allows us to set and monitor performance targets." Excitech's Manus Kyle, account manager for the project, added "The flexibility of HD&M enabled us to tailor a close match to the CWML business model, and to Mike Stone's performance measurement requirements."
Mike Stone,
Canary Wharf Management Ltd.
“The Changing Workplace provides out-sourced CAFM services to some of the largest and most well-known financial services corporations in the World. Facilities Net from iiS dovetails perfectly with our own webCAFM, which is used to provide our customers with the essential on-line information needed for them to control their space. Aside from the traditional meeting room and resource (catering, A/V, visitors, etc.) booking, Facilities Net's hot-desking and virtual office aspects allow The Changing Workplace to provide measurable cost savings by reducing the effective space-to-employee ratio.”
Steve Thorley, The Changing Workplace
"Help Desk & More has been the most successful computer project within our service area in the past six years, to my knowledge. It has performed well, is easily understood and has substantially improved our service to our clients"
Stuart Anderson MRICS, Senior Building Surveyor.
Portsmouth City Council.
"The simplicity of Help Desk & More to operate, but still meet complex SLA structure and performance measures set down by our Client has been superb. It has been of enormous benefit to us in meeting our contractual commitments.
Our Help Desk Operators enjoy working with Help Desk & More because of the user-friendliness of the system. This is a key factor in the purchase of FM software for the Help Desk: ensuring that the staff who will be using it day in and day out are happy.
The system (Help Desk & More) has exceeded our expectations so much so that we have extended its use from the basic Help Desk to include Room Booking, Visitor Management and Planned Preventative Maintenance. It is now the main FM software in use on this contract."
John Ennis, Serco Services at the National Physical Laboratory
"Having worked with most of the FM based systems on the market, we have found Help Desk & More to be far superior in terms of features, quality and operation. The fact that we have so much confidence in the system, is the reason why we entrust our most prestigious contracts to its care."
Chief Technology Officer, Servus Facilities Management
"It (Help Desk & More Room Booking) is the best thing I've been responsible for buying in Facilities in the last five years."
Trevor Thomas, Scottish Widows Investment Partners